1. Who We Are

RKM Ltd., operating czechopera.cz ("we", "our", "us").

2. Personal Data We Collect

• Contact information (name, email, phone number)
• Payment information (processed securely by Global Payments / GP WebPay)
• Booking and order details
• Website usage data (via Google Analytics)

3. How We Use Your Data

• Process ticket bookings and payment transactions
• Send booking confirmations and electronic tickets
• Provide customer support
• Website analytics and service improvements

4. Legal Basis for Processing

• Contract fulfillment (executing your booking and payment)
• Legal obligations (accounting, tax, and statutory record-keeping)
• Legitimate interests (customer service and platform security)
• Consent (website analytics and cookies)

5. Data Processors & Payment Service Providers

To process online payments and maintain our services, we transfer necessary personal data to authorized third-party service providers acting as processors or independent controllers under GDPR:

• Payment Gateway: Global Payments s.r.o. (V Olšinách 626/80, 100 00 Prague 10, Czech Republic, ID / IČO: 04235452) for secure credit/debit card payment processing (GP WebPay).
• Website Analytics: Google Ireland Limited for anonymized web traffic analysis.

6. Your Rights

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict processing of your data
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority (Czech Office for Personal Data Protection – ÚOOÚ, www.uoou.cz)

7. Contact Us

Data protection queries: tickets@czechopera.cz

Under GDPR You Have the Right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent
• Lodge a complaint with the supervisory authority (ÚOOÚ – www.uoou.cz)

How to Exercise Your Rights

Contact us at tickets@czechopera.cz

Response Timeline

We will respond to your requests within 30 days

Essential Cookies

Required for website functionality:

• Session management
• Shopping cart
• Payment processing

Analytics Cookies

Help us improve our website (optional):

• Google Analytics
• Usage statistics

Third-Party Services

• GP WebPay (payments)
• Google Fonts

Managing Cookies

You can manage your cookie preferences at any time using our consent manager or through your browser settings.